1. How Do I connect with my Apple Watch?
See video below. Download the app & Watch video below.
Apple Mobile Streaming by Liam Sheehan
2. Why isn't the Vex Live App appearing on my Apple watch?
Manual Installation on Watch: Open the Watch app on your iPhone, navigate to the “My Watch” tab, and check if the app is listed. If it isn’t, tap “Install” to add it manually.
Ensure the Apple ID is the same on both devices and that the region in Settings > General > Language & Region on iPhone and the Watch’s region settings align.
Check Storage: Verify that both your iPhone and Apple Watch have sufficient available storage to install and run the app.
Restart Devices: Sometimes restarting your iPhone—and if needed, your Apple Watch—can help refresh the connection and prompt the app to appear.
Update Software: Ensure both your iPhone and Apple Watch are running the latest software versions, as updates often resolve compatibility issues.
Compatibility: Double-check that the app is compatible with your specific Apple Watch model. Vex Live supports Series 3 and above.
3. Why am I getting a permission error on watch heart rate showing 0?
If your Vex Live watch is showing a permissions error or 0 as heart rate, follow these steps:
- Open the Health App: Launch the Health app on your iPhone.
- Select Vex Live: Navigate to the Sources or Apps section and tap on Vex Live.
- Enable Permissions: Ensure that all required permissions are enabled for Vex Live to access your health data.
- Restart the Vex Live App: Kill the app on your watch and phone and try again.
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